We work with you throughout the project, from preparation to the final presentation. Depending on your requirements, we offer three gap analysis options, each covering a different set of processes.
ITSM Gap Analysis
A Foundation for Process Improvement
Assessing Your Current Processes
Are you in the early stages of implementing ITIL or ISO 20000, or planning to introduce processes based on these standards? A gap analysis can provide a useful overview of your current position, showing which of your existing practices already meet the requirements and where there is potential for improvement.
plan42 helps you assess the performance of selected areas, identify weaknesses and secure IT management support for improvement measures.
1 Kick-off Meeting
Before the gap analysis begins, we clarify the scope of the assessment, contact persons and project schedule in a detailed kick-off meeting.
2 Questionnaire
Using a comprehensive questionnaire, we interview your staff about the relevant processes. Their answers provide the basis for the next step.
3 On-Site Assessment
Through sample-based site inspections and a review of selected documents and data, we assess how closely your current processes align with ITIL or ISO 20000.
4 Report
A detailed report sets out your current position against internationally recognised quality standards and provides non-binding recommendations for improvement.
5 Presentation
We also present our findings and recommendations in a final presentation.
ITSM Gap Analysis I (ITIL) – Core ITIL Processes
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Service Level Management
ITSM Gap Analysis II (ITIL) – Additional ITIL Processes
- Availability and Service Continuity Management
- Financial Management for IT Services
- Capacity Management
- Information Security Management
- Release Management
ITSM Gap Analysis III (ISO 20000) – ISO 20000 Processes
- Service Reporting
- Business Relationship Management
- Supplier Management
How Can We Help You?
Would you like to learn more about our ITSM gap analysis services? Download our service description “ITSM Gap Analysis” or contact us to discuss your requirements.