Process Modelling

Process Models for a Compliant IT Service Management

Comprehensive Process Documentation

When it comes to introducing IT frameworks such as ISO 20000 or ITIL, designing compliant, but also practically oriented processes is a key criterion for success. Take advantage of our extensive experience and rely on the processes that the plan42 ITIL Service Managers und ISO 20000 Consultants have designed. Our models cover the most important ISO 20000 processes, which we are happy to adapt to ITIL-specific requirements as well.

Of course, we also adapt our processes to the specific requirements of your organisation and assist you in every phase of implementation through to your ISO 20000 certificate.

Our Processes at a Glance

ISO 20000 Processes I

• Incident Management
• Change Management
• Configuration Management
• Service Level Management

Details & Diagrams

ISO 20000 Processes II

• Problem Management
• Release Management
• Capacity Management
• IT Security Management
• Service Reporting

Details & Diagrams