Process Modelling

Process Models for a Compliant IT Service Management

Comprehensive Process Documentation

When it comes to introducing IT frameworks such as ISO 20000 or ITIL, designing compliant, but also practically oriented processes is a key criterion for success. Take advantage of our extensive experience and rely on the processes that the plan42 ITIL Service Managers und ISO 20000 Consultants have designed. Our models cover the most important ISO 20000 processes, which we are happy to adapt to ITIL-specific requirements as well.

Of course, we also adapt our processes to the specific requirements of your organisation and assist you in every phase of implementation through to your ISO 20000 certificate.

Our Processes at a Glance

ISO 20000 Processes I

Incident Management
Change Management
Configuration Management
Service Level Management

Details & Diagrams >>

ISO 20000 Processes II

Problem Management
Release Management
Capacity Management
IT Security Management
Service Reporting

Details & Diagrams >>

Tool Support on Your Way to Compliance

When you are at the beginning of introducing new processes to your company, one question will always be: Which of my existing processes and procedures are already in line with the standard to implement? To help you analyse your status in an efficient and effective way, we have developed the compliance tool taurus. Based on our questionnaires and a model of your service scope, it automatically derives the measures you need to implement for full compliance. taurus does not only support ISO 20000 and ITIL, but can also be used with other frameworks such as ISO 27001 or CobiT.

And what can we do for you?

Would you like to learn more about our services regarding process modeling? Please feel free to contact us.