The Standard for Efficient IT Processes
ISO 20000 for More Quality & Lower Costs
High-quality IT services form the basis for success of any IT service provider. In this context, ISO 20000, the international standard for IT Service Management (ITSM), is the reference standard for a company to achieve.
In line with the IT Infrastructure Library (ITIL), ISO 20000 provides for the introduction of best-practice processes that help IT organizations streamline their procedures, which does not only result in quality improvement, but also in cost reductions.
plan42 supports you in successfully implementing ISO 20000 in your company. It is up to you to determine the scope of our services: thanks to the modular principle they are based on, you are free to select individual service components as needed.
1 Analysing Your Status
First, we analyse the quality of your current ITSM processes in terms of their compliance with ISO 20000. A detailed report summarises our results and provides no-obligation recommendations for the optimisation of your infrastructure.
2 Developing Your Concept
We work with you to develop an ISO 20000-compliant approach with clearly defined and measurable objectives and metrics (key performance indicators - KPI and critical success factors - CSF). This serves as the basis for monitoring your success in step 4.
3 Implementing Your Strategy
Though a sound concept is a prerequisite for success, it is far from being a guarantee. We ensure that all relevant aspects, including staff awareness, are taken into consideration during ISO 20000 implementation.
4 Monitoring Your Results
ISO 20000 is designed to ensure sustainable quality improvement. This requires constant monitoring and optimisation of the established ITSM processes. Upon successful ISO 20000 implementation, we help you monitor your results using the KPIs and CSFs defined in step 2.