IT Service Management

Quality Assurance with IT Service Management

A service provider to numerous business processes, the information technology infrastructure is an integral part of a company's value creation chain. It is responsible for ensuring effective and efficient cooperation with other divisions, such as sales, production or marketing.

Thus, securing and constantly optimizing your IT organisation's performance and service quality is in the interest of your entire company: processes must be developed, implemented, enforced and improved. For this purpose, IT Service Management (ITSM) defines adequate procedures and best practices based on various standards such as ISO 20000 or ITIL.

plan42 assists and supports you in all aspects of IT Service Management from analysing your current status to monitoring the implementation result.

1 Analysing Your Status

Our consultants analyse the quality of your current IT Service Management processes and derive suggestions for optimising your IT organisation.

2 Developing Your Concept

We work with you to define measurable objectives in order to continuously monitor the success of IT Service Management implementation.

3 Implementing Your Strategy

We advise you on all aspects of concept implementation - from technological and organisational issues through to staff training.

4 Monitoring Your Results

Only the constant monitoring and optimisation of new IT processes allows you to achieve your objectives. In this phase, too, you can rely on our support and advice.